Happy Town Newtownards | Rules of Play

41 Portaferry Road, Newtownards, BT23 8NN DIRECTIONS

Open 7 days a week 10:00am – 5:00pm

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Rules of Play.....

Happy Town Soft Play | Newtownards, Northern Ireland

We provide members of staff who monitor the equipment and have access to first aid facilities – they do not supervise children using the facilities. In order to make Happy Town as safe as possible, we ask you to follow these rules of play:

  • Parents/guardians must supervise children using this play facility
  • We provide members of staff who will monitor the equipment and have access to First Aid facilities. Our team members are not provided to supervise children.
  • Children must only play in the play frame deemed appropriate for their age and height.
  • Our centre is adult supervision, regrettably it is not possible for older children to look after younger children.
  • Children who are unwell must not use these facilities
  • Age and height restrictions are in place for the safety of all children and our staff will enforce them
  • Adults and Children MUST remove their shoes before entering the play frames
  • For hygiene reasons adults and children MUST wear socks while in the frames, on the stage and on the floor
  • Only food and drinks purchased at Happy Town may be consumed on the premises
  • No food, drinks, sweets or chewing gum are to be taken into play areas
  • Smoking, including vape pens and e-cigs, is not permitted. We ask that any of these items and kept secure and not left on tables
  • Personal items must be left with parents/guardians. We cannot accept liability for theft or lost items
  • Please be mindful if taking photographs. Photos should only be of the children in your party
  • While we welcome adults on the frames to spend time with their children, adults are not permitted on the slides or in the ball pools
  • Do not allow children to climb the slides and advise that feet should not be placed flat on the slides
  • No running on main floor
  • If a team member feels that a child's behaviour poses a risk to themselves or others, or that a child is not being supervised to a suitable standard, you may be asked to leave


We have attempted to make Happy Town as safe as possible, but the very nature of children’s play activity means that accidents can occasionally happen.

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Happy Town open 7 days a week 10:00am – 5:00pm